We want to be completely open and
transparent with how your data is used and give you control over what we do
with it. We are compliant with the General Data Protection Regulation (GDPR)
which came into effect on 25th May 2018.
Our principles:
- Your information belongs to you, so you have control over it and you should be comfortable with everything that we do with your information
- We will be clear and open with the information we collect, why we collect it, how it is used.
- We will only collect, keep use and share your information for genuine business purposes which you have not objected to and where we are legally require to do so.
- Security of data is highly important to us, we take all appropriate steps to ensure your data is safe with us and regularly review policies and practices.
How we
contact you:
You may receive news and offers on our products from Farmix GmbH. We do not pass on your address to any other organizations apart from Hostpoint.ch for the purpose of marketing. Hoistpoint.ch is our email service provider that processes the sending of our emails.
We may pass on your email to Hostpoint or another delivery company for delivery notification updates. These are service emails necessary for the delivery of your order and will not contain any marketing. These 3rd party couriers will not pass on your email address to any third parties.
You can opt out of email marketing at any time, by simply clicking on the ‘Unsubscribe’ link which is at the bottom of all of our emails or by contacting us at info@farmix.ch.
If you choose to opt out of marketing emails you will still receive order notification and delivery updates which are necessary for the delivery of your order.
What
information we store on you:
– Personal
details
We store your personal details
such as your name, email, phone number and postal address details when you opt
into our newsletter, or placing an order with us. We use your emails for
marketing purposes to send you our latest offers if you have opted in to do so.
You can update your information and preferences at any time by unsubscribing,
or by emailing us at info@farmix.ch.
Order
history and communications:
We keep a record of all of your
previous orders. This data must be held for accounting purposes and also to
help with any queries you have on your previous purchases, deliveries etc.
Survey information:
We occasionally run customer
surveys to get your opinions and find out how we can provide you with a better
service and better products. We keep the information collected from here for
future reference and analysis. We use WPforms to conduct our surveys, WPforms
will store the information you enter in the survey so we can access this to
evaluate the survey responses. WPforms will not pass your information on to
third parties.
Competitions:
We regularly run competitions, we
store details of all entrants for the purpose of administering the competition
and notifying winners.
Anonymised
data:
We record activity on our site so
we can provide you with relevant product suggestions. If you’d rather we didn’t
you can opt out of this by sending an email to info@farmix.ch
IP Address:
Your IP address is an identifying
number for the device you are using to connect to the internet. We store IP
addresses of customers and visitors. We use this information to analyse market
trends, gather broad demographic information, and to prevent abuse of our
services.
Cookies:
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Cookies are essential to using our farmix website.
There are three different categories these cookies are split into:
- Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.
- Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.
- Helpful, non-intrusive cookies – this helps improve your experience on the site, for example by recognizing your location therefore displaying appropriate delivery options in a banner and reminding you of your recently viewed items.
Site
Analytics and Tracking:
– Google
Analytics
We may analyze the performance of
our website and improve customer experience using Google Analytics. You can
read more about Google Analytics in their Privacy Policy.
– Google
Ads
We may advertise the products we
sell through Google Ads (previously called Google Adwords). Sales through our
site are recorded by Google Ads so we can track the performance of our adverts.
As part of this we use re-marketing to show adverts on 3rd party websites for
products we think you will like based on your purchases and the products you
have viewed on our site. You can opt out of this by visiting Google’s Ads Settings page.
Who we send
data to:
We use a number of courier
services to get your order safely out to you. In order for this to be done we
must supply these couriers with your name, address and telephone number and
email address so they can complete the delivery and contact you if there are
any problems with the delivery. These courier services do not own this data and
so are not allowed to use it for any other purpose.
Some of the products on our site
are sent on a ‘dropship’ basis , this means that they are sent out directly by
the manufacturer rather than from our warehouse. If you order a product your
delivery information will be passed on to the supplier so your order can be
processed. These businesses do not own your data and will only contact you
regarding your order.
Reviews:
To help us monitor how good our
service and products are, we send data to our independent reviews partners who
will request a review after you have made a purchase on our site. If you
decide to leave a review your data will be processed for the purpose of showing
this review. For the purpose of this we will pass on your email address, name
and products purchased. For any product reviews you leave, your first name and
last initial will be displayed on our site.
If you would like not to be asked
to review your purchase please contact us at info@farmix.ch.
How long we
keep your information for:
For the purposes stated above we
will keep your information as long as your subscription to our newsletter is
active or as needed to provide our services to you.
If legally required or if it is
reasonably necessary to meet regulatory requirements, resolve disputes, prevent
fraud and abuse, or enforce our Terms and Conditions, we may also retain some
of your information for a limited period of time as required, even after you
have closed your account or it is no longer needed to provide the Services to
you.
You have the right to see what
personal data we hold about you.
Should you wish to obtain a copy
of the personal information we hold about you, or information on how it is
being used, you may do so by submitting a request to info@farmix.ch.
We will respond to any request for
such information in a prompt manor, without any undue delay and within one
month of receipt.
Please be aware that in some circumstances it may be necessary for you to
provide us with more information so we can correctly confirm your identity
matches that of the subject access request.
There is no fee for submitting a subject access request. However, excessive
requests will be subject to a reasonable fee for the administrative costs of
complying with the request.
You also have the right to request at any time to have any inaccurate personal
information we hold about you rectified.
Your right
to be forgotten:
You have the right to have some of
the personal data held on you removed. If you would like your information
removed please write info@farmix.ch. Please note there are some exceptions to this where
we must adhere to legal compliance, for example we have to keep financial
information for at least 10 years. We can also retain information to comply
with a legal obligation or for the prevention of fraud.
We will not
sell your information
We do not sell data – at no point
will sell your personally identifiable information – including your name,
address, e-mail address, or credit card information – to any third party.
Security:
For orders through the web shop, we work to protect the security of your payment information during transmission by using certificates and secure sockets layer (SSL) software, which encrypts information you input.
The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. Farmix GmbH cannot warrant or guarantee the security of its or its partners’ servers, nor can it guarantee that information that web shop users supply will not be intercepted while being transmitted to Farmix GmbH or its partners over the Internet.
Privacy Policy updated: 01/01/21
